FAQs

Here are some typical questions which arise when learning to use Actinic EPOS and associated hardware. If you cannot find your query listed here then please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it giving as much detail as possible about the problem you are having - include your contact telephone number.

You will need a computer with a standard keyboard, mouse, and monitor. (Actinic EPOS runs on a Windows platform.) Most point-of-sale users also purchase a receipt printer, a barcode scanner, a cash drawer, and a pole display to let the customers view and verify the item prices and transaction total.

No - Actinic EPOS does not impose any limits on the number of items, customers, and other entries. Provided there is enough disk space on the Pc, Actinic EPOS supports an unlimited number of entries.

Yes - Actinic EPOS can automatically create purchase orders at a user's request based on reorder information. Users can also build their own purchase orders for specific categories or suppliers.

Based on reports from our existing customers, it usually takes anywhere from 15 to 30 minutes to train cashiers and employees. If they need to learn all the features of Actinic EPOS, it may take a couple of days working with the system to become familiar with it.

Yes - but if you intend to use your Laptop at the point of sale you would need to check the ports on your laptop can support the hardware you intend to use. Receipt printers and barcode scanners are now readily available with a USB connection which has become the standard for Laptop peripheral connection. Remember to specify USB when ordering your receipt printer and barcode scanner.

Actinic EPOS tracks all sales and adjusts stock accordingly. Stock can be booked in either manually or from a previously entered and recalled supplier purchase order.

Actinic EPOS offers totally flexible security. You have the ability to grant or deny access to any given part of the system. Each user / cashier is allocated a pin number to access the system. All sales / transactions are logged against the current user and can be reported on at any time.

A hardware dongle is a security device supplied with Actinic EPOS software. This plugs into either, your parallel printer port, or a USB port on your computer. The dongle effectively acts as a key to unlock your software, without this your software will time out after 30 days of use. Parallel printer port dongles are supplied as standard with Actinic EPOS, should you need a USB dongle - eg. for a laptop - please specify this on your order.

The default log on code is 1234 ( one, two, three, four ). This will allow you to use the software for 30 days without restriction. Use this code to log on to the system and to log on to the sales screen.

Remember to update your till after making any changes to your product database. Changes and additions made do not take effect on remote tills until you 'copy the product file from the main till. ( Select 'Sales Screen' > 'Menu' > 'Copy Data from Server' )

The software will not run without a 'Hardware Dongle' after the 30 day trial period. Contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 0845 129 4800 to purchase a license and dongle.

Yes. We also supply a 'Head Office' version specifically for this purpose. With this you can manage your stores from a central location or warehouse. Your branches can easily create orders based upon their stock levels and minimum stock levels. These can then be processed at 'Warehouse'. Contact us for further details: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 0845 129 4800.

Yes - create a bitmap of your logo - black only - approx 5kb in size - rename your bitmap receipt_bitmap.bmp and copy it to your c:\Checkout\ directory. The logo will then appear at the top of your receipt.

Ensure that you have used a 4 digit account number for each customer. Account codes longer than 4 digits will cause the barcode to be too long for the available space on the Customer account card. Once scanned at the till you should be taken to the customer screen which will display that customer's record.