Support Enquiry

Please complete this form and press "Submit" to send a technical support query to Actinic Support. For telephone hotline support, free upgrades and much more, get Actinic Cover today. Call 0845 129 4888 for more information.

Please note that free email support for Actinic version 8 was on discontinued 31st May 2011.

Free support will continue to be available by email for Actinic versions 9 to 11. Telephone support is available for users on Actinic Versions 9 to 11 through Actinic Cover and the Actinic Developer subscription.

Users of the free Actinic Catalog 25 cover disk version please call Actinic Sales on 0845 129 4800 for information on support options.

Fields marked with * are required.

Full Name: *
Company: *
Support Contract Number: (Read more about Actinic Cover)
Email: *
Product: *
If other, please specify:

To help resolve any issue we will need your product version no. (such as "11.0.0.0.0.0") and dayno number (such as "LKEB"). These are displayed using the "About" option on the 'Help' pull down menu as below:
Version no: *
Dayno: *
Unless the product is a 30-day evaluation version, please give the name of the supplier:
Operating System: *
O/S Version no:
To find out your operating system and version no. go to 'My Computer', right click, and select 'Properties'.
If you have been given an incident number, please enter it here:
 
If you have uploaded your site (whether currently live or not), please state URL:
 
Please enter a name or brief description of the incident here: *
 
Have you already purchased the product? No Yes
Your details will not be sold to any third party, but may be shared with one of our partners who offer Actinic Catalog as their e-commerce solution.