Priority telephone support

Whether you have a technical problem with your online store, or just need some help in making changes to it, with Actinic Cover the solution is only a phone call away. Actinic Cover enables you to make full use of all the features of your Actinic software and the ressurance of priority access to our support team through our technical support hotline. For any reported incident which actually disables your store, we guarantee a two-hour response plus immediate referral to our development team for a fast-track solution.

Latest Upgrades

Actinic Cover entitles you to 12 months of free software upgrades. Our regular newsletter will inform you of all version upgrades and maintenance releases, ensuring you benefit from new product features as they appear.

Emergency Hosting Provision

Should your existing service provider go out of commission or your site experience poor service levels you will be entitled to 60 days free Actinic hosting. This ensures that your online store remains open whilst you find a new service provider.

Exclusive Savings on other Products and Services

To assist in the successful development of your online business your Cover package provides exclusive savings on Actinic and 3rd party products and services. In addition, you will receive special offers on complementary 3rd party software applications and services to assist you in promoting and maintaining your online store.

Access to a wealth of information and advice

You will receive regular email newsletters and have access to the Actinic Online Resource Centre providing information, hints and tips essential for the successful development and running of an online business.

Your single annual fee provides:

Access to the Actinic technical support hotline*
Fast track response for critical issues
Guaranteed escalation procedure
60 day emergency hosting provision
Free version upgrades during the period of cover
Exclusive savings on Actinic products and services
Special prices on complementary, 3rd party software and services
Optional participation in Actinic beta programmes
Access to the Actinic Online Resource Centre
Regular email newsletter

* Lines are open between the hours of 09.00 and 17.00, Monday to Friday. Pricing, terms and conditions are subject to change without notice.

Actinic Cover is subject to a loyalty discount for customers who continue to renew their annual subscription over a number of years. The annual price will be discounted on an incremental basis up to a maximum of 30%.

All prices exclude VAT

Terms and conditions

Actinic Cover may be purchased from your Actinic reseller or direct from Actinic.