actinic cover
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Latest Upgrades Actinic Cover entitles you to 12 months of free software upgrades. Our regular newsletter will inform you of all version upgrades and maintenance releases, ensuring you benefit from new product features as they appear. Emergency Hosting Provision Should your existing service provider go out of commission or your site experience poor service levels you will be entitled to 60 days free Actinic hosting. This ensures that your online store remains open whilst you find a new service provider. Exclusive Savings on other Products and Services To assist in the successful development of your online business your Cover package provides exclusive savings on Actinic and 3rd party products and services. In addition, you will receive special offers on complementary 3rd party software applications and services to assist you in promoting and maintaining your online store. Access to a wealth of information and advice You will receive regular email newsletters and have access to the Actinic Online Resource Centre providing information, hints and tips essential for the successful development and running of an online business. New Premium Cover is now available for a comprehensive dedicated and personalised support service using the most experienced Actinic support personnel. With Premium Cover you can be assured of the quickest possible resolution to your problems click here for more details. | ||||||||||||||||||||||||||||||||||||
Your single annual fee provides:Access to the Actinic technical support hotline*
Actinic Cover is subject to a loyalty discount for customers who continue to renew their annual subscription over a number of years. The annual price will be discounted on an incremental basis up to a maximum of 30%. To help spread the cost of Actinic Cover we also offer payment by monthly Direct Debit at no extra cost.
All prices exclude VAT Actinic Premium CoverActinic Premium Cover service is a dedicated and personalised support service with a guaranteed response to all incidents reported, and designed for successful online businesses that require a higher level of certainty with support. To access the service, you are provided with a dedicated Premium Cover telephone number and email address. This will put you directly through to the Premium Cover support team, made up from the most experienced Actinic support personnel. You will receive a guaranteed initial response in 4 hours and reported incidents will also receive priority escalation to the development team should it be required. Actinic Premium Cover is available to all customers regardless of their current Actinic product. In order to maintain exclusivity, ensure that Premium Cover subscribers receive rapid attention and to make sure that other services are not adversely impacted, we are limiting the number of Premium Cover contracts issued. Accounts will be opened on a first-come, first-served basis until the maximum is reached. If your business requires a guaranteed service level then please contact us for more information and a quote for Actinic Premium Cover, on 0845 129 4800. If you have an existing Cover policy with more than 3 months to run we will provide you with a quote taking into account the existing time remaining on your current policy. If purchased with a licence for the corresponding software product, the setup fee will be waived. |
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