Technical Support Options
Your Actinic Online package includes free support, provided online or by telephone, for as long as you are using the service. If you need any assistance with your online shop, Actinic’s experienced support team will be able to help you.
If you need assistance with Actinic Catalog, Business or Enterprise please see the support options available to you here.
Actinic Online Knowledge Base
The Actinic online knowledge base provides comprehensive, structured and up-to-date answers to your questions and is a good place to start if you need assistance
Online Support
Your subscription includes free and unlimited access to online technical support. By using the online support service you are guaranteed to get a speedy response to your question as our technicians can get immediate access to your account to help you out. Online support is manned from 09.00 to 17.30, Monday to Friday.
You can submit a question directly from your Actinic Online Administration screen login to your Actinic Online account then goto help->Technical support.
Actinic Express Support
If you are moving from Actinic Express to Actinic Online read our useful guide which runs through the migration steps.
Telephone Support
Telephone lines are open between the hours of 09.00 and 17.00, Monday to Friday. To speak to a technical support specialist please call 0845 129 4800.