Order Management & Delivery

For your online business to succeed you need the tools to provide your customers with an excellent service. Actinic Online provides you with the ability to get products to your customers efficiently and to keep them informed of progress.

Key Features

Comprehensive order processing

• Suite of tools to save time and improve customer service by getting your orders processed quickly and efficiently. View, approve and complete orders either one at a time or in batches.

Flexible online order tracking

• Keep your customers informed on the status of their order with a configurable order management tool including automatic notification or inclusion in user account.

Dynamic stock management

• Save time on managing your stock with up to date visibility of stock levels for you and management of ‘out of stock’ display options for your customers.

Advanced shipping options

• Take complete control of your shipping options with the flexibility to manage based on numerous criteria.

Additional Features

• Design and configure personal email notification templates (account creation, order notification, etc.)
• Ability to batch print orders and notify a group of customers on the progress of their orders.
• Ability to add electronic attachments in order tracking (invoices, technical documentation, warranties, etc.)
• Generate invoices for your orders with custom header and footer.
• Simple delivery price calculations according to service level, destination, customer type.
• Shipping prices based on criteria such as weight, volume, number of products in order, total order price
• Linear or tiered formulas or free shipping calculations based on defined order amount or number of products.
• Automated out of stock display options including remove from shop, display without allowing a purchase, allow a purchase for back-orders specifying an availability delay
• Manage your suppliers with reorder alert emails when stock levels reach a minimum threshold