Report on returns
Written by Chris Barling
Wednesday, 18 January 2012 00:00
Monitor the returns process as this can be expensive. There’s not only the cost of processing and delivering the original order, there’s the service time spent on the return and the cost of re-processing or discarding returned goods. It’s a good idea to report Distance Selling Regulations (DSR) returns, no quibble guarantee returns, faults in goods, errors in despatch or fulfilment, change of mind returns but always ask for a reason for the return, e.g. it didn’t fit, description wasn’t accurate etc. Check if certain items are returned more frequently as you may need to drop these or discuss them with the supplier. You may also find that improved packaging of outgoing and returned goods can make a big difference to numbers of returns and the likelihood of being able to put them back into stock.