Be clear about returns and guarantees
Written by Chris Barling
Friday, 06 January 2012 00:00
Sadly, some of your sales will come back to you. Some may be your fault but others may be beyond your control. Publish your returns policy and include it as part of the ordering process at the website. Be clear in your terms and conditions about who will pay for return carriage. By default, it will be you and if it is, make sure your carrier can collect.