No surprises for the customer
Written by Chris Barling
Tuesday, 03 January 2012 00:00
Make sure that you calculate shipping charges as part of the whole deal. You may need to charge by weight, by volume or by value of order. If you offer free shipping on orders over a certain value, make it clear whether that value includes tax. Clearly notify any delivery terms and conditions e.g. where you can’t deliver, times you can’t deliver.