Here we try to list all of the typical questions which arise when learning to use Actinic EPOS and associated hardware. If you cannot find your query listed here then please email us at , giving as much detail as possible about the problem you are having - include your contact telephone number.

Ans: No - Actinic EPOS does not impose any limits on the number of items, customers, and other entries. Provided there is enough disk space on the Pc, Actinic EPOS supports an unlimited number of entries.

Ans: Yes - Actinic EPOS can automatically create purchase orders at a user's request based on reorder information. Users can also build their own purchase orders for specific categories or suppliers.

Q4: How long will it take me to learn to use Actinic EPOS and to teach my employees to use it?

Ans:  Based on reports from our existing customers, it usually takes anywhere from 15 to 30 minutes to train cashiers and employees. If they need to learn all the features of Actinic EPOS, it may take a couple of days working with the system to become familiar with it.

Q5: Can I use Actinic EPOS on my Laptop.

Ans: Yes - but if you intend to use your Laptop at the point of sale you would need to check the ports on your laptop can support the hardware you intend to use. Receipt printers and barcode scanners are now readily available with a USB connection which has become the standard for Laptop peripheral connection. Remember to specify USB when ordering your receipt printer and barcode scanner.

Ans: Actinic EPOS tracks all sales and adjusts stock accordingly. Stock can be booked in either manually or from a previously entered and recalled supplier purchase order.

Q7: What type of security is offered in Actinic EPOS?

Ans: Actinic EPOS offers totally flexible security. You have the ability to grant or deny access to any given part of the system. Each user / cashier is allocated a pin number to access the system. All sales / transactions are logged against the current user and can be reported on at any time.

Q8: What is a 'Hardware Dongle'

Ans: A hardware dongle is a security device supplied with Actinic EPOS software. This plugs into either, your parallel printer port, or a USB port on your computer. The dongle effectively acts as a key to unlock your software, without this your software will time out after 30 days of use. Parallel printer port dongles are supplied as standard with Actinic EPOS, should you need a USB dongle - eg. for a laptop - please specify this on your order.

Q9: I have downloaded the trial version from the web site but I need a log on code to use the software?

Ans: The default log on code is 1234  ( one, two, three, four ). This will allow you to use the software for 30 days without restriction. Use this code to log on to the system and to log on to the sales screen.

Q10: I have Added products to my system but they do not scan at the till?

Ans: Remember to update your till after making any changes to your product database. Changes and additions made do not take effect on remote tills until you 'copy the product file from the main till.  ( Select 'Sales Screen' > 'Menu' > 'Copy Data from Server' )

Q11: My software will not run - it displays a message saying that I have exceeded the 30 day trial period - and then ends?

Ans: The software will not run without a 'Hardware Dongle' after the 30 day trial period. Contact to purchase a license and dongle.

Q12: I have several stores, can I control all of them from a central location or warehouse?

Ans: Yes. We also supply a 'Head Office' version specifically for this purpose. With this you can manage your stores from a central location or warehouse. Your branches can easily create orders based upon their stock levels and minimum stock levels. These can then be processed at 'Warehouse'. Contact us for further details:

Q13: Can I print my logo at the top of my receipts?

Ans: Yes - create a bitmap of your logo - black only - approx 5kb in size - rename your bitmap receipt_bitmap.bmp and copy it to your c:\Checkout\  directory. The logo will then appear at the top of your receipt.

Q14: can I print my logo at the top of my Invoices and Shelf Edge labels?

Ans: Yes - create a jpg image of your logo - colour - approx 20kb in size - rename your jpg Logo.jpg and copy it to your c:\Checkout\  directory. The logo will then appear on your invoices and tickets.

Q15: I have printed Customer Account Cards but the barcode does not scan at the till?

Ans: Ensure that you have used a 4 digit account number for each customer. Account codes longer than 4 digits will cause the barcode to be too long for the available space on the Customer account card. Once scanned at the till you should be taken to the customer screen which will display that customer's record.

Q16: I have removed the Standard Epos hardware from Epson Opos as installed by the Actinic EPOS Install disc and replaced them with my own hardware, I can now not get the printer, etc to work with Actinic EPOS, though the 'Interacive Health Check' works fine?

Ans: When you add hardware via Epson Opos you will need to add a 'Logical Device Name' whilst going through the 'Add New Device' wizard. Use the 'LDN' (logical device name) - UNIT1 - you need to use this for each item of hardware added via the Epson Opos program. Actinic EPOS will not recognise the hardware without this LDN.