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Features in Detail > Ecommerce Experts > Technical Support

Actinic Ecommerce Technical Support

Helping you on the road to success
Outstanding support for Actinic etailers
With Actinic, you have an expert team supporting you and the success of your ecommerce website. Put the odds on your side and take advantage of our ecommerce experience, which has already helped thousands of etailers prosper online.

Your subscription includes free support, provided online or by telephone, for as long as you are using the service. Get quick answers to all of your questions from our ecommerce specialists.
Advantages of Actinic technical support Request a Call Back
15 minutes
300,000
83%
average time to answer a support request
From 9h to 5h
answers to
customer questions
customer satisfaction rate
2012 Mediametrie study
How to communicate
with tech support?
Ask your
questions
Receive answers in
just a few minutes
Keep a log of your
questions for reference
Online technical support
Contact telephone support
To speak to a ecommerce technical support specialist please call 0845 129 4800.
Comprehensive online knowledge base
Questions?
You have questions about building or managing your ecommerce site? The Actinic knowledge base is comprehensive, structured and up-to-date and provides answers to your questions 24 hours a day, 7 days a week. It is a great place to start if you need assistance or want answers to your questions.
Access knowledge base
Training videos
Have a look
You have access to training videos that will help you better understand the Actinic ecommerce platform and develop your website: getting to know the back office, how to add a product, how to set up a shipping method, etc.
Training videos
Assistance and training services
Actinic specialists at your service
Customised to your needs, Actinic offers services to improve your skills and help you create your website. Have an Actinic ecommerce expert help you launch your site or take advantage of an online training session adapted to your personal needs.
See Services
“I cannot thank you enough, your help as always is first class.” Lisa Jackman The World Scout Shop