Mail Order/Telephone Order (MOTO)
The Actinic MOTO (mail order and telephone order) screen provides an easy and efficient way to enter and process orders directly into Actinic and is accessed using the New Order tab. The MOTO screen is included as standard in Actinic Business, Actinic Business Plus and Actinic Enterprise. In Actinic Business Plus and Actinic Enterprise, the appearance, layout and functionality of the MOTO form can be customised.
If your business receives orders via telephone, mail or fax, the MOTO form will provide a number of important benefits.
Benefits
- Saves time spent in processing orders through non-online channels
- Improves customer service by keeping online and offline orders in a single database
- Reduces delivery failure rates through improved address accuracy
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Reduce risks for both merchant and customer by using a PCI DSS compliant payment method (requires an Actinic Payments account)
Features
- Quick search enables you to find products easily by name or product code
- Fast drop-down selection of product choices
- Find customer details by account or previous order, or by postcode using the Postcode Lookup option, as alternatives to manual entry
- Easily view and check a summary of the order
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Choose shipping method and add delivery instructions
Integration with Actinic Payments
The MOTO form provides a unique, direct integration to Actinic Payments to enable credit and debit card payments to be processed directly from this screen. This further saves time and improves customer service as you no longer need to use a separate virtual terminal. Security is ensured as Actinic Payments is a fully PCI-DSS compliant service with no card details stored on the PC.
The MOTO features in Actinic Business has helped us unify sales orders into one location, allowing us to track orders more efficiently. We maintain better control of stock levels thereby reducing costs and providing a better service to customers.