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Mail Order/Telephone Order (MOTO)

The Actinic MOTO (mail order and telephone order) screen enables a quick and easy way to enter and process orders directly into Actinic.

If your business receives orders via telephone, mail or fax, the MOTO form enables you to:
  • Save time processing orders from non-online channels
  • Improves customer service by keeping online and offline orders all together
  • Easily retrieve customer information by name, email address, company or postcode or enter new contact details
  • Find products quickly by product code, name or brand
  • Apply customer discounts directly in the MOTO screen with an existing discount code or enter an exceptional discount
  • Process credit card payments directly from the screen with Actinic Payments a secure 100% compliant PCI DSS solution
  • Choose shipping method for order delivery
  • Retrieve all of the customer’s past orders by month or year over the last 24 months
  • Select an order to reload in the MOTO screen from the last 24 months
  • Modify the customer’s loyalty points, their newsletter and SMS subscriptions

Integration with Actinic Payments

The MOTO form provides a unique, direct integration to Actinic Payments to enable credit and debit card payments to be processed directly from this screen. This further saves time and improves customer service as you no longer need to use a separate virtual terminal. Security is ensured as Actinic Payments is a fully PCI-DSS compliant service with no card details stored on the computer.
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