Contacting the buyer by phone or email can be very effective, as fraudsters usually don’t like to engage in dialogue – it’s high risk for them. It may also become apparent that false details have been provided as a result of such contact. So you could call and say, "Hello Jerry, and your surname is?”, or ask the buyer for details of ’the order’. If the fraudster has placed multiple orders with multiple identities, they won’t easily recall this information. Your suspicions should increase if questions take too long to answer. You could also request a fax of the credit card, bank statement, bill, driving licence or passport and this will most likely discourage a fraudster, although it may also irritate genuine customers. However, most will be happy to help once the reasons for your suspicion are explained.
Download the full version of the free ebook for Selling Successfully Online which includes over 300 top tips.