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Ecommerce Top Tips
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Not the Sharpest Knife in the Drawer

Not the Sharpest Knife in the Drawer Look out for the customer who asks "Send me your catalogue” even though you have stated you don’t have one. Then there’s the American customer who orders off a UK site, priced in pounds, then complains and issues a charge back because they incurred a conversion fee from pounds to dollars from their credit card supplier. Then there are people who agitate because you didn’t deliver
earlier than the time you have clearly stated on your website. Again, you will find customers who live in a block of flats but don’t bother mentioning the flat number. Finally there’s the person who threatens you with legal action for nondelivery, only to find out that their secretary had taken the parcel and stored it away some two weeks earlier.

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Created On  14 Jun 2012 12:20  -  Permalink


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