It’s hard to get a forum started and the minimum that you need is thousands of customers and a substantial number that are passionate about the area that you operate in. If you have a forum, you must be involved in managing it. In particular, any community with a reasonable amount of traffic will attract spammers who paste all sorts of inappropriate content. In short order the value of your forum will be destroyed and your customers will flee, never to return. To actively prevent this you must use the inbuilt forum protection measures and ruthlessly delete any violators. You also need to help with questions when answers are not forthcoming from other customers, and ban anyone who launches a campaign against you. Valid criticism and reasonable disagreements are allowed.
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