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Ecommerce Top Tips
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Keep the customer informed

Keep the customer informed If you can afford it, pro-actively monitor deliveries. Find out from your carriers what didn’t get delivered as promised, then contact your customer to let them know what’s happening. Customers will think this is great service, and it turns a failure into a demonstration that you care.

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Created On  14 May 2012 10:00  -  Permalink

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